Privacy Policy

www.darkstarlabs.io (the "Site") is owned and operated by Dark Star Labs Ltd. Dark Star Labs Ltd is the data controller and can be contacted at: privacy@darkstarlabs.io.

Dark Star Labs actively tries not to collect your data, but in the event that we do for the specific purposes outlined below, we are committed to protecting that personal data. We do not have newsletters or subscriptions, but we may collect your data for the purposes of providing a service to you. We may also store the data provided to us through the 'contact' page on our Site for a limited time only.

By using our Site, users agree that they consent to the conditions set out in this Privacy Policy. This privacy policy applies in addition to the terms and conditions of our site.

Purpose:

The purpose of this policy is to inform users of our Site of the following:

1. Data we collect about you
2. How we collect your data
3. How we use your data
4. Lawful basis for processing
5. Who we share your information with
6. How long we store your personal information
7. Your rights
8. Data controller

Data we collect about you:

If you decide to engage our services or reach out to us through our contact form, we may collect the following information:

• Basic personal details - such as name, title
• Personal contact details - such as phone number, email address
• Work details - such as job title, place of work, work phone number, work email address

Occasionally, we may ask for you to provide testimonials, opinions or improvement feedback on our services and working with us. You have the right to decline this request.

How we collect your data:

You may choose to reach out to us via the contact form on our Site. This will ask for your name and email address, along with a short narrative of why you are contacting us. You may receive an automated response to acknowledge that your form has been received.

We may also collect information about you from publicly available websites (such as LinkedIn) to help us improve our services and grow our network.

We have basic analytics tools on our Site and through Google which provide anonymised data.

How we use your data:

We collect personal data for the following reasons:

• To provide our services - we require some basic personal information from you in order to provide our services. For example, we may require your name, email address, job title and place of work in order to communicate with you about the projects we are working on together.
• To collect feedback on our services - we strive for the best, so we may occasionally reach out to you to ask for feedback or testimonials on the services that we have provided to you.
• To communicate product changes - in the unlikely event that we no longer support a piece of software that we have used to build your product, we will notify you of this in advance.
• To communicate products or services - we may reach out to make suggestions and recommendations to you about products or services that may be of interest to you. If you do not wish to receive these emails, please contact privacy@darkstarlabs.io.

Lawful basis for processing:

We only process your personal information where we have a lawful basis for doing so, such as the following:

• User consent – This is where you have given us explicit permission to process personal information for a given purpose. You have the right to withdraw this permission at any time. You can manage your preferences by emailing privacy@darkstarlabs.io.
• Legitimate business purposes – This is where we have a legitimate interest, as a business, to process personal information. For example, where we are aware of copyright infringements on our website, it is in our legitimate interests as a business to identify those responsible. We take due care to balance our interests against your right to privacy.
• Contractual necessity – This is where we have to process personal information to meet our contractual obligations.
• Legal obligation – This is where we have to process personal information in order to comply with the law.

Who we share your information with:

We may need to disclose personal information in order to facilitate the provision of a service or product to you. For example:

• Service providers - from time to time we may engage external contractors to assist with the delivery of our products or services. We will always have a privacy contract in place on these occasions and they will only use your personal information under our instruction.
• Legal processes - we may disclose your information to comply with applicable laws, court orders or other valid legal processes, and to enforce or apply our terms of use, or any of our other rights.

How long we store your personal information:

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means.

It is sometimes necessary for us to keep your personal information for longer periods of time, for example:

• If there is a statutory requirement to retain it;
• If we require the information for legal reasons or there is a legitimate business need for us to retain it;
• To ensure we do not contact you if you have asked us not to.

Your rights:

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

• Requesting access to your personal data
• Requesting correction to your personal data
• Requesting erasure of your personal data
• Objecting to processing of your personal data
• Requesting restriction of processing to your personal data
• Requesting transfer of your personal data
• Right to withdraw consent

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If you wish to exercise any of these rights, please email privacy@darkstarlabs.io.

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Controller:

Dark Star Labs is the data controller and is responsible for this Site.

If you wish to amend any of the personal information that we hold about you or if you have any queries about how we use your personal information, please contact privacy@darkstarlabs.io.

Our Site is not intended for children under 16 years of age. We do not intentionally collect or use any information from children.

Our Site contains links to third party websites (such as LinkedIn, Instagram, YouTube and Vimeo) which are not subject to this privacy policy. We are not responsible for their content, use of personal information, or security practices.

If you have a query in regards to the processing of your personal information, please contact privacy@darkstarlabs.io.

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This policy is effective from 01/02/24. Any changes we make to this policy will be posted to this page.